Our Terms and Conditions are designed to ensure that all our customers can shop easily and with confidence. As such, any disputes shall be adjudicated according to the laws of England and Wales.
We maintain that, by confirming your order, you unreservedly accept our conditions of sale, having read them.
Please note that we practice a policy of continual review and reserve the right to change our terms and conditions at any time, without notice.
Your statutory consumer rights are unaffected by these terms and conditions.
Shipping
Can you deliver outside of the UK mainland?
We accept orders from the UK. For our purposes, the UK includes England, N. Ireland, Scotland and Wales.
Orders from countries outside the UK will need to email us at claire@bluetoothboombox.co.uk to establish whether shipping is possible and to determine a price for the dispatch of the goods, if so.
How long will it take to receive my item?
Estimated delivery times are stated for each product. For products requiring customisation delivery times are subject to approval and manufacture.
If your product is not in stock we will contact you regarding the expected delivery date.
Bluetooth Boombox aims to deliver the goods within the stated delivery times.
Bluetooth Boombox cannot be held liable for any claims arising from circumstances beyond our control that may impact delivery times, such as postal strikes, or the exact timing of delivery.
How will the order be delivered?
At Bluetooth Boombox we take great care to ensure that your order reaches you promptly and in excellent condition. All our products are securely packaged for protection.
All goods are dispatched using a courier service or a Royal Mail tracked delivery service and must be signed for.
It is important that you provide us with a suitable delivery address. Bluetooth Boombox shall not be held responsible for any losses incurred should you be unable to make adequate arrangements to receive your goods.
Cancellation and Returns
What do I do if my goods arrived damaged?
In the unlikely event your order is damaged in transit please notify us as soon as possible, preferably within 3 working days of receipt, by emailing claire@bluetoothboombox.co.uk. Please retain the original packaging for returning your order. We will arrange for a prompt replacement or refund, depending on availability and preference.
How do I cancel my order?
You have the right to cancel your order with us, in accordance with Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013. The period in which you can exercise that right is 14 working days beginning the day after your goods are received.
You must notify us of you are cancelling the order. You must then return the goods to us within 14 days and are responsible for the cost of doing so. The return address will be provided when we receive notice you have decided to cancel.
How can I return my cancelled goods?
The unused goods must be returned in their delivered condition within 14 days of the notice to cancel. You can cancel by emailing claire@bluetoothboombox.co.uk. Please package any returned items carefully and return them, for your own protection, via a tracked and insured method of carriage. The cost of returning items is the responsibility of the customer.
We will inspect the goods prior to exchange or refund. We reserve the right to deem the goods degraded and make you an appropriate offer should any items not be returned in their entirety or in the delivered condition. Refunds will be made within 14 days on receipt of goods.
What do I do if my goods are faulty?
Please notify us within 10 days of receipt of your goods arriving faulty by emailing claire@bluetoothboombox.co.uk.
The goods must be returned within 30 days of receipt and proof of purchase must be provided, as per the Consumer Rights Act 2015. If your goods are faulty we will offer a prompt replacement or refund. This does not apply to faults caused by accident, neglect or misuse.
Bluetooth My Boombox
Cancellation
Bluetooth MY Boombox products are an agreement to carry out a customisation service on your behalf.
You may still cancel your order, as above, even after work has begun to make the necessary hardware modifications.
Once service or modification work has begun however, we reserve the right to make a deduction from any refund for the work carried out to that point, including the work required to remove any modifications made to that point and reassembly of the boombox.
You are responsible for the cost of returning the boombox to you.
Website
Fraud Protection
We have robust security measures in place to validate orders placed through this website. All orders are checked as thoroughly as possible using the information provided.
As a result of these extra security measures, it is possible that we might need to speak to you prior to the goods being dispatched so we may put the order temporarily on hold until we do so.
These measures help us to protect you, as well as ourselves.
Accuracy of Information
Although great care is taken to ensure accuracy of information, all images, descriptions and specifications should be considered as being displayed for guidance only.
Payments
Payment is required during the checkout process. Most major credit and debit cards, Google Pay, Apple Pay and Paypal are accepted to make the payment. If you experience any problems whilst making a payment please contact us for advice.
Although payment is made when the order is placed, a contract between us is not formed until we have processed the transaction and begun the dispatch process.
Use of this Website
By browsing and using this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.
The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
These terms were last updated : 25.02.2023